Frequently Asked Questions
Everything you need to know about your Coody shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart as fits may vary between styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Coody, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% by 2025.
Can I change or cancel my order?
Orders are processed quickly, but you can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.